Response on behalf of the Owner; Thank you for the feedback.
We live in an area of outstanding natural beauty in rural Devon, and our listing reflects this. Our listing is an accurate description. It is not a contemporary property, rather an historic cottage, and this for some is a popular style, and type of holiday. If potential guests could read our visitors book, they'd appreciate how much this property has been loved over 20 years of business, with families returning year on year to enjoy it again. Clock Cottage is not listed as a luxury property, however it is homely, comfortable and charming, and we've had returning guests for many years. The Old Barn we also have listed is a more modern conversion, and is spacious, with plenty of natural light in open-plan living style.
There has been some confusion regarding pets. This property has the living space in the upstairs, and bedrooms downstairs, to make the most of the lovely views across the wooded valley. We do allow pets in all of the communal living spaces, the lounge area and kitchen, which is our standard. We do not however allow pets in the bedrooms or on the furniture, and they are not allowed to be left unattended in the property unless in a crate.
The 1 mile drive to Rockenhayne is regularly maintained. Less confident drivers occasionally find it challenging, but this is generally not an issue. We have plenty of accessible Motability vehicles using the drive for our accessible property, and these are often lowered, and do not have issue. The road is worth the drive, and as a result you get to enjoy the best of both worlds, a peaceful retreat, and within a 10mins drive every amenity.
Within a 10 minutes’ drive in every direction, we have stunning beaches with award winning village pubs, all the major supermarkets: Waitrose, Tesco, Sainsbury’s, Aldi and Lidl. Often people arrange for a grocery delivery before their stay, and small delivery vans regularly come to service this.
Sidmouth, Honiton and Seaton towns are all within 10mins drive, with all your needs met, and picturesque villages Branscombe and Beer also.
It's unfortunate when people leave feedback without having consulted the owner first, to give the opportunity to rectify any small issues. Had we known, the bathroom door would have been fixed immediately, which it has been; we have a handy man either on site or within 15minutes call out. We also have plumbers and electricians within 15minutes call out if required, which is most rare. The owner is generally on hand for help if required.
The shower is relatively recently installed to building regs standards, and with the trap kept clear a standard run-off achieved. We do encourage people to me mindful of water usage. People do sometimes spend very lengthy periods in showers, which has led to a flood in the past, where the exit trap had not been cleared by the guest. It was unfortunate that we had a further guest booked straight afterwards... On shower cleaning every week, this trap is cleared and attended. Pipework is regularly flushed out also.
If the floor is squeaky this can hardly be an issue in daytime hours, and during the night, I don't know why people would moving about so much.
I hope this is useful for future guests, and you are not put off by any negative feedback. Guests are always welcome to call and speak with the owner Rosemary in advance if they have any queries at all. We do our utmost to satisfy all of our clientele, and have had many satisfied customers, who return again and again.
Thanks for taking the time to read this...