We could all do with a holiday now, and we know that in these uncertain times you want peace of mind if plans have to change. To help you book with confidence, we promise that your money is protected if:
we have to cancel your booking;
you cancel your booking because you are prohibited to travel by UK public health measures, such as if we are in lockdown, or you would be in breach of household mixing rules;
you, or someone in your party, has COVID**;
you or someone in your party has been told to self-isolate by Track and Trace**;
you are shielding or vulnerable and can no longer make use of your booking**.
We will refund you the full amount you have paid for your booking.
Subject to availability, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new arrangements is higher than your original booking, then you’ll need to pay the difference. Of course, if the cost is less, we will refund the difference.
You can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking, without having to call us. Vouchers issued are valid until 3 September 2021 and can be used on holidays departing before 31st December 2022. Learn more about e-vouchers here.
** Around the time of your departure date or during the course of your booking (in which case a partial refund will apply). We can ask to see evidence. For full terms of the three available options and when they apply see our booking conditions here.
We have recommended that our accommodation providers consider information we have summarised as they adapt their cleaning protocols and follow all official guidance on cleaning and the importance of social distancing during check-in and throughout a guest’s stay. Learn more about safer stays here.
Many accommodations are in rural locations, away from the hustle and bustle of towns and cities. Most accommodations are self-contained (many with gardens) making social distancing easier and providing outside space. Please read accommodation descriptions fully to ensure they meet your location and accommodation requirements.