Response on behalf of the Owner; Thank you for your review and we are very saddened to hear of your experiences with us. We would like to take this opportunity to apologise for the inconveniences you experienced during your stay. It is, of course, your comments that help us to improve our properties and we take all of our reviews very seriously. As a result, we have conducted a thorough end-of-season assessment of our properties internally. Any or all minor internal issues have subsequently been addressed.
The games room is a very popular facility with all of our guests. We kindly ask all guests to be respectful when using the Games Room and to notify us if any of the equipment is broken whilst in use. We do our best to keep track of any breakages but we cannot always be on top of this if items are broken between changeover days.
For all future guests please do let us know of any damages straight away. We do not charge for this unless the damage is malicious and, in any event, we prefer to know so that items can be replaced immediately. This is a well-lit room with spotlights across the entire ceiling from end - end. We have subsequently upgraded our Games Room with new equipment for our future guests to enjoy.
With particular regards to the furniture, we regularly replace and upgrade items and so, often, what is in the property on arrival may vary slightly from the photographs on the website. However, they are always upgraded items and for the information of future guests, we now have an oak dining set with upholstered chairs for extra comfort and a large upholstered corner sofa big enough for the whole family to enjoy their social time in the evening.
The property also provides ample plug sockets in the bedrooms and the main dining/ living area and we can provide extension leads should guests require more charging points. We have added an extension lead to the property in the event that this might be required.
We also note your comments with regards to the heating system. Our system is a powerful and effective electric system that works as central heating or as manual. Full details of how to use the radiators are contained within the property information folder found in each property. However, should our guests ever want assistance with the heating, please do not hesitate to contact us and we will assist without delay.
We would like to reiterate that, as owners, we take great pride in our properties and urge all future guests to advise us immediately should you come across problems such as poor TV reception. Due to our rural location, of course, adverse weather conditions can sometimes have an effect on the television reception, although this is rare and not often something that our guests experience.
We have also carried out an investigation into the Wi-Fi and we have not found any issues. We have always received good comments regarding the speed of our Wi-Fi and all recent guests have reported that the Wi-Fi is working very well. Nonetheless, for the avoidance of doubt, you do not require internet access to use the Bluetooth speaker facility in the property.
However, we sincerely apologise for your experiences with the Wi-Fi, and we are unsure what the problem might have been for you at that time.
For all our future guests, if you have any concerns regarding the Wi-Fi please inform us immediately so that we can investigate it for you and put it right straight away. By simply letting us know of any issues like this during your stay, allows us the opportunity to put it right for you so as to prevent such things from affecting your stay with us generally.
We would like to stress to all of our guests that your stay is incredibly important to us and we, as owners, like to make every effort to facilitate your enjoyment of everything that Ladwood Farm has to offer. We are friendly, approachable owners who will go above and beyond to ensure that you have a memorable stay with us.