Standard Voucher Terms and Conditions
It is generated from our voucher system so the email address it comes from is: noreply@holiday-voucher.com. It will be sent to the email address on your customer account. Look out for it in your inbox, and please check your junk mail.
You can use it to move your holiday online to a later date or location without having to call us.
When you go to complete your booking look out for the 'Redeem e-voucher or gift card' button, please click on it and it will reveal a box to enter your voucher code, the value of your voucher will be deducted from the cost of your new holiday.
If you do need to use your e-voucher over the phone then our holiday advisors will be happy to help. Please note that we will never ask you for voucher details on social media or over email.
Your voucher will state the date by which it must be redeemed. After this date, the voucher will expire and you will no longer be able to use it to make any bookings.
If your voucher is to refund a previous booking, the e-voucher amount will match the amount you paid previously including any original booking fee, you will be sent one e-voucher per booking. If you have received more than one e-voucher because you had multiple bookings, you can use multiple voucher codes against one future booking.
Vouchers have no monetary value. Voucher codes cannot be transferred (except as stated in these terms), exchanged for cash, traded or sold. If we suspect misuse of any code, the code will be voided.
The unique voucher code is valid for holiday accommodation bookings made through our website only. The e-voucher cannot be used through travel agents or any third party distribution partner.
Our booking conditions (available on our website) apply to all bookings made using the voucher.
The voucher code can be used for more than one booking up to the total amount associated with your code. Any remaining excess on a voucher code can be used before the voucher code expiry date.
If a full/partial refund is due under the booking conditions for any reason, any part of the booking that was paid for using a voucher code will remain for future use on that voucher code.
Voucher cannot be used to make low deposit payments.
These terms apply to vouchers associated with the AVR Discount Scheme and can only be redeemed via the app.
Only one voucher can be used per booking.
Vouchers can only be used on a new booking.
Voucher cannot be used to make low deposit payments.
Vouchers cannot be used for Travel Agent bookings, distribution partners or by Awaze employees.
Vouchers have no monetary value. Voucher codes cannot be transferred (except as stated in these terms), exchanged for cash, traded or sold. If we suspect misuse of any code, the code will be voided.
If you transfer your booking to a future date (where possible, and in accordance with our current Booking Conditions) the voucher can be transferred in its entirety to the new booking.
If we cancel your holiday, then another voucher will be issued to you.
If you wish to cancel your booking, then the voucher is non-refundable.