Response on behalf of the Owner; We are disappointed that you did not notify us of any of these items during your stay, and therefore gave me no opportunity to rectify things. I only became aware of the broken bed, for example, when it collapsed during the following let and it then had to be replaced immediately as an emergency - much more difficult than had I been able to do this on changeover day.
It is a very large house to clean during the 5 hours turnaround time we have between lets. This was certainly not helped by the fact that you arrived 2 hours early and fully occupied the property at 1pm. When I arrived at 1.15pm to check the property you were already in residence with your belongings in every room, and I was obviously unable to do so. Items such as the sock under the bench in the hall, the kitchen cupboards, and the fact that one of the cleaners had lost a false nail in the sitting room would have hopefully been avoided had we had the time we normally do for the changeover.
I apologised for the state of the cushion covers on the bay window seat. We had ordered a new set and unfortunately the upholsterers had let us down and they were not ready. I have 2 spare covers and had intended to change them, but when I offered to do this (you were sitting on them drinking tea) I was told that it was quite alright, you did not mind them as they were, and you didn’t want me to change them. Knowing this, I feel the comment is somewhat unfair! The new cushions are now installed.
There is nothing wrong with the front door itself, which closes fine and the locks are fully functional. However there is an outer porch on which one of the hinges has rusted and I am still (and have been for 3 or 4 weeks) waiting for a joiner to fix this. The porch is approx. 10 metres from the sea, and we frequently have the sea in the garden in winter, so rust is therefore an on-going problem. During the very short summer season it is extremely hard to get workmen to repair things quickly as they are so busy. I am aware of the problem, and intend to replace the porch with UPVC this winter.
Admittedly the tin opener is an older type, but I am not aware of any problem with it, and nobody else has commented, however I will replace it with a new one anyway.
I am not aware of any problem with the toilet seat, but will check this on the next changeover and repair or replace if required. We have had 3 lets since this one (and I have been in the property to check everything) and nobody else has commented. One of these, in particular, is a repeat client who always sends me detailed feedback.
There are 3 showers. I presume you are referring to the one over the bath, which has a glass panel. There is a sign asking guests to make sure the rubber seal is in place before showering (it does leak a bit if the door has been opened fully and the rubber is facing the wrong way, but I am not sure what more I can do about this).
2 of the 7 beds on the top floor have cast iron bed frames. This is clearly visible in the photos on the website. The original springs were sagging, so we replaced the base with MDF to prevent this. These beds are usually used by children, but I have recently put new 2" thick memory foam mattress toppers on these (and most of the other) beds, so comfort is certainly not an issue.
The table in the bay window has an MDF top, which is covered with a heat-proof layer and a PVC table cloth. I have been searching for some time for a table to fit the bay window, but have been unable to find one.
We have parking spaces for 4 cars (which is very unusual in Rhosneigr).
The house is 10 metres from the sea and is over 100 years old, but it is fully heated and certainly not damp. We have a new biomass boiler which has allowed us to thoroughly dry the place out, but it is impossible to completely stop stains from coming through, no matter how often we re-plaster and redecorate.
You did leave early and told me you would be doing so anyway, as you had a long drive back to Cornwall!