Confirmed guest, 2015-04-04
Ty- Canol is a spacious , well equipped house and very warm. The accommodation was very comfortable, and there was plenty of room for all 14 of us and we appreciated the number of en suite bathrooms, the spacious kitchen and the large dinning room. The children loved the house and there was plenty of room for them to play inside, which was important as the weather was very wet and windy when we were there.
This is a very attractive house to stay in for a large party, providing that you do not mind driving a lot when you are there as there is nothing of interest nearby. Some people will really like this sense of isolation and will find Ferryside attractive because of its rather bleak, wilderness feel. Also, some people will like the hotel, despite its 1970s aura and lack of modernisation. It will have a strange charm for some.
Despite the weather we drove off to many lovely places and were glad to be able to return to a warm house.
However,there were some significant problems for us when we stayed there and these related , mostly, to the service provided when problems were pointed out:
We could not get the oven to work on the first night and the response to this issue at first was extra ordinary. The man who came up from the hotel, after repeated phone calls for help, seemed completely disinterested and told us he didn't know how it worked and there was nothing he could do about it. As we had 14 people all needing to be fed, including some very young children, this was incredible. Eventually, another woman came and took our food down to the hotel, at my suggestion, cooked it there and brought it back along with a woman who did know how the oven worked. Eventually everyone was fed by about 10pm. There should be instructions about how to work the oven and a notice saying the fan oven does not work as a means of cooking food.
There were a number of things that didn't work such as lights, a hand shower in one of the bathrooms and the kitchen sink became blocked with dirty water. We asked for these things to be sorted but, though a man came to look at them, he went away and didn't return. We mended the sink ourselves because it was a health issue and managed without the lights.
There was no wifi but a phone cable stretched from the sitting room widow out to the driveway and across to another cottage that, as a result, did have wifi. This presented a considerable trip hazard and, sure enough, one of the children tripped over it and fell heavily onto her stomach. We unplugged the cable and went out. When we got back it had been plugged in again. Someone had come into the house without our knowledge. My son went to the hotel to say that the cable was a trip hazard and had already caused one of the children to fall heavily. The receptionist said she had nothing to do with the cottage. As he insisted that the owners were informed, the cable was unplugged and the hazard removed.
There was no fire blanket in the fire blanket case in the kitchen. We didn't bother to mention this as we knew nothing would be done.
The hotel is half a mile away so to go swimming we had to put the kids in cars and drive there. The wording should say that the pool is some distance away. It is a good swimming pool but the shallow end is so deep that I could not stand up in it and I am an average sized woman
There was no country adventure play area as referred to in the information. There is a very small, old and tired play area by the hotel - a mile away !
There is a field that the children can run about in but no play equipment for them to play on safely and within sight.