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COVID-19 update: as at 15 June 2021

We are currently experiencing extremely high call volumes. So that we can assist customers effectively and efficiently, we are trying to prioritise customers with imminent bookings. Please help us in this effort by NOT getting in touch unless your booking is on or before 18 July (in England), 20 June 2021 (in Wales) or 20 June 2021 (in Scotland). Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.
Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.


On 22 February 2021, the government announced its roadmap out of lockdown and what will be permitted in each step. From Monday 17 May, all of England will move to Step 3. Find out more here.


On 12 March 2021, the Welsh government announced its roadmap out of lockdown and what will be permitted in each step.


NHS Track and Trace

Venues in the tourism industry must now ask every visitor over the age of 16 to provide their name and contact details. We will be emailing all customers requesting this information in advance of the booking start date. Please refer to that email to submit the information for each guest. Information collected will be kept securely for 21 days and will be provided to NHS Track and Trace on request, in line with legislation. In addition, all of our holiday accommodation will display an official NHS QR code poster so that customers and visitors can ‘check in’ using the NHS COVID-19 app as an alternative to providing contact details. The regulations across the UK are largely the same, however if the accommodation you have booked is in England – you can read the government guidance here, if it is in Wales - you can read the guidance here and if it is in Scotland - you can read the guidance here.

Your options

In a lot of cases, there are currently no end dates to these government imposed measures.  The above options are currently only available if your booking is due to take place in the time frames listed.  If your booking is beyond those dates, it is too early to tell what restrictions will be in place at the time of your booking. If measures continue to be in place closer to the time of your booking, which would put you in breach of government regulations if you were to make use of your booking, rest assured that these options will be available to you then.

Where can I find the latest guidance from the government?