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An Awaze Company Extra cleaning considerations 98% would book again Over 19,000 quality assured cottages
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COVID-19 update: as at 19th October 2020

We are currently experiencing extremely high call volumes. So that we can assist customers effectively and efficiently, we are trying to prioritise customers with imminent bookings. Please help us in this effort by NOT getting in touch unless your booking is in the next 14 days (unless we suggest otherwise below).

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.

England   

Wales

Scotland

Your options

You do not need to do anything and the options described above are not available to you if your booking can go ahead in compliance with the applicable government regulations. In this case, if you chose to cancel your booking nevertheless, normal cancellation charges will apply.

However, you should not be making use of your booking if doing so would be in breach of the COVID-19 regulations applicable to your booking. If you think that your booking cannot go ahead in compliance with applicable government regulations, you have not received an email from us and your booking is departing within the next 14 days, please contact us. Please double check your emails (including your junk folder) before getting in touch as we may have already contacted you with the options available to you. There is currently no end date to these government imposed measures.  The above options are currently only available if your booking is due to take place in the timeframes listed.  If your booking is beyond those dates, it is too early to tell what restrictions will be in place at the time of your booking. If measures continue to be in place closer to the time of your booking, which would put you in breach of government regulations if you were to make use of your booking, rest assured that these options will be available to you then.

Where can I find the latest guidance from the government?


https://www.gov.uk/coronavirus