We are currently experiencing extremely high call volumes. So that we can assist customers effectively and efficiently, we are trying to prioritise customers with imminent bookings.
Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.
Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.
As of 19 July 2021, there are no COVID restrictions on party size or composition affecting bookings of holiday accommodation in mainland England.
Isle of Man: Please note that entry to the Isle of Man still has some restrictions in place. If you are fully vaccinated (14 days after the completion of two doses of either Pfizer/BioNTech, Oxford/AstraZeneca, or Moderna or one dose of Johnson and Johnson) and have not been in any countries on the red travel list in the 10 days before arrival to the Isle of Man, you can apply for a vaccination exemption and travel without testing or isolation. If you are not fully vaccinated, only Isle of Man residents or eligible travellers can apply if they have not had both doses of a COVID-19 vaccine. Find out more here. If you believe you are not able to travel due to these restriction, please call us to discuss your options.
On 12 March 2021, the Welsh government announced its roadmap out of lockdown and what will be permitted in each step.
From 17 July 2021 up to and including 6 August 2021: All holiday accommodation is open for use by up to six people from different households, single households or extended households. An extended household is one that has formed an exclusive bubble with two other households. Three households can holiday together as an extended household, provided that 10 days has passed since any of the households were part of a different extended household. Find out more here. We are contacting all customers that we believe do not comply with the rule on household mixing, with the option to reduce party size or cancel for a refund or voucher. Please refer to that email to make your choice.
From 7 August 2021: The Welsh government is expecting to remove most remaining COVID restrictions. If you have a booking on or after 7 August 2021, rest assured that we will be in touch with the options available to you closer to the time, if COVID restrictions remain in place.
From 19 July 2021 up to and including 8 August 2021: All parts of Scotland not already in Protection Level 0 are expected to move to Protection Level 0, which again means that up to eight people from four households can stay overnight. Children under 12 years old will not count towards the limit of eight. Find out more here. We have contacted all customers that we believe are affected by this rule with the option to reduce party size or cancel for a refund or voucher. Please refer to that email to make your choice.
From 9 August 2021: The Scottish government is expecting to remove most remaining COVID restrictions. If you have a booking on or after 9 August 2021, rest assured that we will be in touch with the options available to you closer to the time, if COVID restrictions remain in place.
Travel to the Scottish islands - pre-departure testing: To reduce the risk of transmission of COVID-19 into island communities, the Scottish government is encouraging anyone planning to travel to a Scottish island to test before they do so. The recommendation is to test three days before you plan to travel, and then again on the day of departure using lateral flow tests. Find out more here.
In line with government guidance, we email all customers in advance of their holiday start date to request the name and contact details of all guests for Track and Trace purposes. Information collected will be kept securely for 21 days and will be provided to NHS Track and Trace on request, in line with government guidance. Many of our holiday homes will contain an official NHS QR code poster allowing customers and visitors to ‘check in’ using the NHS COVID-19 app as an alternative to providing contact details. The regulations across the UK are largely the same, however if the accommodation you have booked is in England – you can read the government guidance here, if it is in Wales - you can read the guidance here and if it is in Scotland - you can read the guidance here.
In a lot of cases, there are currently no end dates to these government imposed measures. The above options are currently only available if your booking is due to take place in the time frames listed. If your booking is beyond those dates, it is too early to tell what restrictions will be in place at the time of your booking. If measures continue to be in place closer to the time of your booking, which would put you in breach of government regulations if you were to make use of your booking, rest assured that these options will be available to you then.
Where can I find the latest guidance from the government?