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COVID-19 update: as at 30 July 2021

We are currently experiencing extremely high call volumes. So that we can assist customers effectively and efficiently, we are trying to prioritise customers with imminent bookings. Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.
Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.



On 12 March 2021, the Welsh government announced its roadmap out of lockdown and what will be permitted in each step.


NHS Track and Trace

In line with government guidance, we email all customers in advance of their holiday start date to request the name and contact details of all guests for Track and Trace purposes. Information collected will be kept securely for 21 days and will be provided to NHS Track and Trace on request, in line with government guidance. Many of our holiday homes will contain an official NHS QR code poster allowing customers and visitors to ‘check in’ using the NHS COVID-19 app as an alternative to providing contact details. The regulations across the UK are largely the same, however if the accommodation you have booked is in England – you can read the government guidance here, if it is in Wales - you can read the guidance here and if it is in Scotland - you can read the guidance here.

Your options

In a lot of cases, there are currently no end dates to these government imposed measures.  The above options are currently only available if your booking is due to take place in the time frames listed.  If your booking is beyond those dates, it is too early to tell what restrictions will be in place at the time of your booking. If measures continue to be in place closer to the time of your booking, which would put you in breach of government regulations if you were to make use of your booking, rest assured that these options will be available to you then.

Where can I find the latest guidance from the government?