Response on behalf of the Owner; Thank you for your comments. I am very disappointed you were as disappointed, especially as we wanted to stay that week ourselves but you just beat us to the booking and I didn't want to disappoint you by cancelling. What a shame. We camped nearby it was a very disappointing week for the weather as well which I am sure did not help your opinion of The Forge.
The garden at The Forge is not a manicured garden, it has a patio and a lawn area and after that, contains part of the orchard that used to belong to Siegried Sassoon's Heytesbury House and fallen apples are part of the experience of staying at The Forge at this time of year. Other guests have enjoyed gathering and using the fruit and you were welcome to do so too. However, it has been a bumper and early harvest for everyone with the hot weather and rain earlier on so I'm sure there were more apples and plums than usual. It's such a shame you didn't try to get in touch with me while you were staying to say there was a problem with wasps - I could have arranged for a friend to go round and help pick up the fruit. I had a missed call from you before you arrived but then rang you back and spoke to you if you recall. I had no other calls or emails from you after that. I find your description of the welcome pack upsetting - the welcome pack is not just a piece of paper it includes things like a bottle of wine, flowers, chocolates next to all of the beds, a starter pack of wood, firelighters and kindling for the open fire, milk in the fridge and tea and coffee to get you started when you arrive. For a couple that spent their wedding week there I bought them a bottle of champagne but this I have to say was a rarity! Others have had to make do with Prosecco or red or white wine and, if there are children arriving, a bottle of some non-alcoholic fizz. You are correct that there only two pages of information and they are on A4 which is tied together rather than stapled - this is so it is easier to turn the page without tearing. I cannot see a problem with that honestly. I have given the basic information about the house, how the heating works and when the bin should be put out etc. have written about the local pubs and written little notes about ten places that we as a family have always enjoyed visiting when we are down including Longleat, Stonehenge, Stourhead, Bath, Salisbury, The Great Ridge and our own village mill pond for swimming. I am sorry if you expected more information perhaps presented in some other way such as a folder or book but personally, I do not see the need and no other visitors have ever complained about it. I am sorry you say you found some dirty crockery that is a serious issue - it all goes through the dishwasher but I will advise my cleaner to double check that everything has come out ok. Thank you for letting me know the oven gloves are in disrepair, presumably, a previous guest had some sort of accident with them - I will buy new ones. The state of the oven I apologise for will make sure it is attended to before the next visitors arrive. In defence of my cleaner, who tries her best, there is just a four-hour turnaround time between visitors, as we have been fully booked all summer achieving some very high scores including tens. However this means there is no break between bookings which can by a little tight for getting everything done sometimes particularly if the previous visitors have left the place less well than when they found it. However, I have asked another person to come round and check the oven is clean.