Response on behalf of the Owner; We at Pink Cottage are very surprised and upset by the extremely low scores that you have given the cottage and whilst we appreciate that you took the time to give your opinion, we would take serious issue with the scores and comments made. At no time did you contact the seven day a week cleaning and maintenance service that we provide at the cottage and as such, we were not informed that you had any issue at all, let alone the one with flies, during your stay. If you had contacted us, we would have responded immediately to try to resolve the situation. Please be assured that the fly problem was swiftly fixed once we were made aware. It appears that whilst you visited, the cottage had an issue with cluster flies. These can occur in any home, at any time, but are particularly common in rural Britain and France. Cluster flies live in grassy areas and can emerge in warm weather. We note that you were blessed with a particularly wonderful week weather-wise and Pink Cottage is surrounded by glorious open countryside and this may have led to the problem on this one occasion. Even the Wimbledon Tennis tournament has had insect issues in this recent very warm weather. Indeed, cluster flies are not in any way caused by a lack of cleanliness and do not carry any disease. We do understand however, that because they can suddenly appear in large numbers, that they can be a real nuisance and whilst we have never previously had a problem with them at Pink Cottage, this issue could have easily been dealt with by our cleaning team. The team is used to this problem having had experience of it in other properties. We also take issue with the low scores for comfort and equipment. All furniture and equipment is exactly as described on the cottage agency website and most guests describe the cottage as providing everything that they need and having quality decor and furnishings. All amenities were newly purchased for the cottage and are regularly maintained and swiftly replaced if damaged. Pink Cottage is a much loved family second home. As such, it contains the high standard of furniture and equipment that we expect for our own family and we would want to offer nothing less for our guests, as we know how important and precious time away with family can be. We have young children of our own and would not be happy with them being around substandard equipment and furniture. I note that you did not travel with children, but know that many guests who are couples or travel as groups of adult friends are equally as happy with the facilities that are offered, as are those with youngsters in tow. To give the cottage a score of just one out of ten for location is disingenuous to say the least. The cottage is exactly as described, in a rural location, close to all the great amenities that are available along the wonderful North Norfolk Coast. A very short drive will take you to the fabulous beaches, some great villages and towns, lovely shops, art galleries, restaurants, beautiful walks, historic sites, stately homes and nature reserves. North Norfolk is indeed blessed in terms of all that it offers to visitors. We are astounded that you found nothing that you could appreciate in this lovely area of the country. Finally, if I may address your comment that the cottage is not 4 star quality. Please be assured that the cottage rating is not determined by ourselves, but is instead rated as a result of an independent assessment by accredited Visit England inspectors, using their stringent standards. As part of the Visit England accreditation, a score is awarded for quality for every aspect of the layout and design of the accommodation, the ease of use of all the appliances, the comfort of the beds, the range and quality of kitchen equipment and cleanliness. The more stars, the higher the quality and the greater the range of facilities and services provided. Indeed, although the cottage has been given a four star rating, the last inspector commented that it was close to the even higher rating of ‘four star gold’ status. We’re not quite there yet, but we are keenly working towards this. We are constantly striving to improve our facilities and guest experience. We really want the cottage to provide all of our guests with a really fantastic, relaxing and good value for money break. We are really sorry that the cottage and North Norfolk did not meet your expectations on this occasion, but feel that we do offer a high quality, good value product. It’s a holiday experience beloved by our own family and based upon the majority of comments on Reevoo or in our own visitor’s book; it is appreciated by most others too.