Response on behalf of the owner; Thank you for marking us 10 out of 10 for our cleanliness it is something which we pay a lot of attention to. However, we do find your other comments very upsetting, as during our communication with you prior to your booking, we advised you that our cottage is not advertised as having a downstairs standalone shower and so we were surprised when you booked with us. There is a shower upstairs and in your bathroom a shower over the bath, if you had contacted us we could have supplied you with a step to help you in. Also there is a full size shower with ground floor access in the swimming pool and we could have given you additional access to the pool if you had spoken to us. Also after further discussions with Cottages.com it is “not usual for the downstairs bathroom to have a shower in it if there is a downstairs bedroom”.
We give the dimensions of the swimming pool on the website along with photographs and the pool is enjoyed by all of our guests. We find the fact that guests can use the pool exclusively is a highlight of many peoples holiday. The games court is advertised as such and again there are photographs showing the court, it is suitable for mini tennis/football/badminton etc. and so many families of mixed generations enjoy playing together during their stay with us. There is a photograph of the double room you mention on the website and surely you must appreciate that as this is a barn conversion and we have kept many of the original features, which keeps it character, which many of our guests appreciate. We don’t understand the low scoring of location and facilities , as we have on site a swimming pool, games court, Toddler play area, BBQ’s, woodland picnic site and farm walks, all of which are included in the price.
The cottage also has a very large enclosed garden and patio area with furniture. Locally we have a huge variety of places to visit, which again most of our guests enjoy very much, these include, Park Hall Farm, Chester Zoo, Hawkstone Park, Iron Bridge to name but a few and the beautiful local market town of Whitchurch is filled with cafes, bars, restaurants and lots of lovely shops. As we advised you, our wonderful site was not the place for you and we really wish you had taken our advice, as we feel such a poor score does not fairly reflect the cottage and our wonderful facilities and the stunning location that we are in. We feel our other reviews give a more balanced view of the property.