We could all do with a holiday now, and we know that in these uncertain times you want peace of mind if plans have to change. To help you book with confidence, we promise that your money is protected if:
we have to cancel your booking;
your booking cannot legally go ahead due to UK public health measures, such as if we are in lockdown, or you would be in breach of household mixing rules;
you, or someone in your party, has COVID around the time of your departure date or during the course of your booking (in which case a partial refund will apply). We can ask to see evidence.
We will refund you the full amount you have paid for your booking.
Subject to availability, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new arrangements is higher than your original booking, then you’ll need to pay the difference. Of course, if the cost is less, we will refund the difference.
You can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking, without having to call us. Vouchers issued are valid until 3 September 2021 and can be used on holidays departing before 31st December 2022. Learn more about e-vouchers here.
For full terms of the three available options and when they apply see our booking conditions here.