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An Awaze Company Extra cleaning considerations 98% would book again Over 20,000 quality assured cottages
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Book with confidence

We could all do with a holiday now, and we know that in these uncertain times you want peace of mind if plans have to change. To help you book with confidence, we promise that your money is protected if:


In these circumstances, you will be able to choose between:

✓ Full refund

We will refund you the full amount you have paid for your booking.

✓ Transfer to a later date or a different location or accommodation

Subject to availability, we will help you move your booking to a later date or even a new location or accommodation with no admin fees, but please be aware that if the cost of your new arrangements is higher than your original booking, then you’ll need to pay the difference. Of course, if the cost is less, we will refund the difference.

✓ An e-voucher to rebook your holiday online

You can request an e-voucher for the amount you have previously paid for your booking. You can then use it to book a new holiday online or towards another existing booking, without having to call us. Vouchers issued are valid until 3 September 2021 and can be used on holidays departing before 31st December 2022. Learn more about e-vouchers here.

For full terms of the three available options and when they apply see our booking conditions here.