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Accessibility Developments


We recognise that accessibility is a very personal thing and everyone’s needs are different. Whether you are a family with a baby, are less mobile than you were or require a cottage suitable for a wheelchair, our aim is to help you make the right choice by identifying cottages with features that you might be looking for. We are always very happy to help so please contact us for any additional information.

Actions We Have Taken

Take a look below for details of what we have been doing and what we are planning to make it easier for you to identify our key accessibility features and understand what they mean, helping you find your perfect holiday cottage.

Project team selected.

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A project team was originally brought together to identify how we can improve the selection of the right cottages for particular needs. Staff training was developed and delivered.

Staff training.

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Staff training was and is undertaken to enhance our teams’ knowledge of the accessibility features so that they are better informed to help those who call our contact centre.

Development of an improved accessibility search function.

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New features have been added to the cottages.com website. Customers can search for cottages with specific accessibility features, such as ground floor facilities, grab rails and wheelchair access, to name but a few.

Disabled Motoring partnership.

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We have begun a partnership with Disabled Motoring and developed a dedicated partner website.

"USERVISION" Accessibility Audit.

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"USERVISION" undertook a comprehensive accessibility audit across cottages.com using WCAG (Web Content Accessibility Guidelines).

2017.

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Our project team are continuing to look at ways we can improve the customer booking experience, especially for those who have special requirements. We are liaising with leading UK accessibility experts and are always reviewing how we can update and improve our website.

Research with leading UK accessibility experts.

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To help us with our mission to provide you with the best possible booking experience, we are planning to bring together a panel of accessibility experts who will represent our diverse customer base, including the elderly, those with disabilities and those with young families.
Our Pledge

Our Pledge

Cottages are like hidden gems, so finding your perfect escape isn’t always easy. We are committed to improving your booking experience. We're continually creating different collections and adding new properties, presenting you with all the information you need to make that all important choice.

Coming Soon

Finding your perfect cottage

Accessibility Features

To support you in your search for the right holiday cottage for you, we have developed filters to allow you to select the features that are most important to you. Whether you require wheelchair or pushchair access, low worktops, a ground floor wet room or even a hoist, we understand the importance of identifying these features during your property search. Because we are really keen to help, please call for any additional information you require.

View cottage features

Find Accessible Holiday Cottages

To get in touch for more information please contact us.