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To quickly and easily resolve queries, we have compiled a comprehensive list of answers to the most frequently asked questions.
You should find the information you need in one of the following categories: (please select a tab below)
For holidays in the UK, our commitment to giving you the very best service means our standard Booking Conditions now allow you to cancel your holiday for a wide range of unavoidable reasons and obtain a full refund - and you don't even need to take out additional cancellation insurance. This is a policy which few other holiday cottage companies can match. View More >
When you book your holiday the last thing you want to think about is what would happen if you found yourself unable to go. But mishaps do happen, and that's why having cancellation protection is so important.
For holidays overseas, it is a condition of booking that you must have personal travel insurance. You can choose our cover (which includes cancellation protection) or you can provide details of your own policy which must provide at least equal benefits.
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