Response on behalf of the owner; Thank you for the feedback on the house and I am glad you thought the house beautiful, it is around 250 years old and filled with character.
I was sorry, however to hear that you were disappointed with some points of your stay at the house including feeling cold.
I have had many guests during winter months, Christmas and New Year with some guests returning each Christmas and January to walk in the mountains.
Of course as an owner it is always difficult to deal with disappointments when guests have left the property, it would always be much easier if issues were brought up while the guests are in the house, giving me as an owner a chance to react to them and hopefully provide a solution in the early stages of your stay, I actually have a Holiday home maintenance person whom I use in the village, literally a two minute walk away from the house and he is happy to come up in the evening, if necessary to fix minor points, as an example ... making the AGA hotter.
The cost of linen and the fact that electricity is payable by meter reading is advertised in the details and when booking online, a banner alert pops up advising charges, so I am uncertain why you were not aware of these charges.
Guests do, as you yourself opted, have the option of bringing your own bedding and towels, duvets and pillows are of course provided free of charge at the house.
I have been renting this property out for over 20 years and have always charged a nominal amount for towels and bedding, which I would like to point out, are sourced from high end suppliers.
You mentioned you found the house cold, but the heaters may not have been at their maximum heat output, guests can adjust them to for further heat later in the day. Again if you had only called me, I could have talked you through this, it only needs a coin to turn a small dial to make these adjustments. This would have hopefully cut down your use of the convector heaters which are provided should guests feel the need to use them. Adjustment of the Aga is just a turn of the knob low down on the left hand side again I could have explained this at the time or asked the maintenance man to have a look.
Regarding the hot water, heating of the water is done during the night using the low tariff electricity, the AGA which is on 24/7 also heats the water.
I advise all guests as I did with yourself, that if all guests within the party are showering or bathing at once to use the boost dial on the immersion heater after the first few guests have showered or bathed, to boost and maintain the hot water in the tank. This arrangement has been in place for many years and has proved to have been acceptable in the past to guests.
However I do want to improve the bathroom facilities at the house and intend to install an additional shower in the upstairs bathroom.
I am sorry you felt the rent was high due to the electricity. In your party, you had 11 adults and 2 children which when divided by the 11 adults equates to £1.76 per day for each adult in electricity costs.
There is no Gas in the village and so we are forced to use Electric Storage Heaters, I would myself prefer Gas as it is more flexible, but alas in the country we don't always have that option.
I would also like to add that I make no charge for the oil used by the AGA and never have in all the time I have rented out the house, charging for electricity is a compromise and feel this was the best option.