Response on behalf of the Owner; I am very sorry that you have seen fit to post such a poor and inaccurate review of our holiday cottage, four months after you came to stay. We live 2 miles from the cottage and regularly pop down to meet our guests and to check that everything is satisfactory, this is explained to our guests when they telephone prior to arrival. On occasion, we do not manage to make contact in person, but our telephone number is prominently displayed in the cottage, with the clear message that if anything is not satisfactory to telephone us and we can immediately rectify any problem, which now, after 4 months is not possible. Our aim is for our guests to have the best possible holiday while staying at our cottage. Although a “welcome pack” is not mandatory, we nevertheless have supplied every group of guests since we opened, with a bottle of red wine, 2 pints of milk, a carton of orange juice, Yorkshire tea bags, Gold Blend coffee, sugar, cooking oil, salt & pepper, ice, as well as toilet roll, kitchen roll, washing powder, soap, cling film & tin foil; all of which are supplied free and in addition to the recommendations from Cottages.com. So your statement that you only received some milk is simply not true.
All the equipment in the cottage was bought brand new, and anything that looks a bit shabby is replaced immediately. We are very proud of our cottage and the excellent reviews left by our guests in our visitor’s book. We go the extra mile week after week, ensuring that every part of the cottage is clean, sweet smelling and comfortable for our guests, as the other reviews bear testimony to. The only sign that is displayed in the cottage is a standard Cottages.com handout sheet asking dog owners to make sure that they clean up after their pets, and to not allow them into the bedrooms or onto the furniture.