Response on behalf of the Owner; Thank you for your comments. I am saddened that this guest could not come and talk with me about their perceived problems with Bedd-y-cor Bach. My husband and I live next door, so are easily available. In fact we passed pleasantries on the driveway a couple of times during their stay. They also said when leaving that they had a good time and everything had been fine.
Sadly as this guest’s comments have now been made ‘public’, I have to respond in like. I would have welcomed the opportunity to address their concerns during her stay.
With reference to the cottage being ‘dark’, I have to state in defence of our beloved cottage that it is just that - ‘a cottage’. As such it has low ceilings, some beams and yes, small cottage windows. Sadly small windows do not let in as much light as large windows. There are 7 lights in the lounge / diner which when switched on provides lots of light. These can be switched on in any of 7 combinations. Should a guest prefer to come back, after an evening or day out to a lit up room, any or all of these lights can be left on, and the porch light and the outside light if that makes them feel more welcome. The description on the website describes it as a ‘traditional cottage’ and the small windows are clearly seen on the accompanying pictures. There is one larger window, but this, as can be seen, is on the porch – a later addition to the cottage, being just twenty or so years old.
Regarding wasps and flies being seen, I am very gratified to hear this as wasps are on the decline. I am out in my garden some part of most days and all summer have not seen more than 4 wasps. However, I must disagree regarding the opinion that a sycamore tree would encourage flies and wasps. Wasps are carnivores, and as such plants including sycamore trees do not attract them. Flies are scavengers so a sycamore tree would not attract them either. What would attract both these species is over-flowing rubbish bins where the contents have food as well as general waste mixed together and the lids have rubbish smeared on the outside. The smell of the sugar content from empty beer cans and wine bottles not stored in bins would definitely attract both species.
Unfortunately upon departure the property was found to be in an unacceptable condition which therefore required extra cleaning.
I make no apology for the lack of central heating in August. We live next door and have not needed any heating for months. The house is very well insulated both inside and out. However, I am glad to hear that our guests found the small bedroom heaters adequate for their needs.
I was very upset to hear about the heater in the lounge – how easy it would have been to swap that if they had only raised the matter with me. Since reading this review I have looked into this with a view to replacing it, but there is no noise and so no reason to replace it. Perhaps it was noisy because it had not been used for some months, as none of our other guests found a need to use it. Certainly neither my husband or I can now find any problem with it and no other guests have commented on it.
This is the first time anybody has mentioned damp in the fully tiled bathroom. The extractor fan in the bathroom cannot be left on 24/7 as it could easily burn out, but it can be left on for a part of the day. Again, I only wish they had come to me to discuss this.
I am glad to hear that the air freshener issue was sorted out. I would have been happy to come round and remove it for them. It was only on the lowest setting, but I can appreciate that some people have a more acute sense of smell. I have had guests who like the fresh smell. I have now left it plugged in but not on and easily seen so that guests have the option of turning it on or not.
Regarding the outside table being in the shade parts of the day; I would have been happy to move the table and chairs for them to another position in the gardens where it could stand as it is quite light and easily moved by a woman on her own such as me – perhaps to the lawn area, or the BBQ area or in front of the double gates, which is a bit of a sun trap and not in view, or in the other garden opposite the cottage kitchen door, which is very secluded, but not in shade – there are numerous options.